## The Challenge
Coastal Injury Partners, a 5-attorney personal injury firm in Miami, was experiencing a 34% client drop-off rate during intake. Prospective clients would start the process but abandon it before completing required forms.
"We had compliance requirements that made our forms complex," said Managing Partner Sarah Chen. "But the complexity was killing our conversion. We were essentially paying for leads we couldn't capture."
The firm was spending $1,600/month on a one-size-fits-all intake platform that didn't account for Florida's specific documentation requirements.
## The Implementation
In February 2024, Coastal Injury Partners implemented the AI Form Generator with custom logic for Florida personal injury intake. The system broke complex forms into digestible conversational steps, only asking for information relevant to each case type.
The AI flagged compliance issues in real-time, reducing rejected applications by 89%.
## The Results
After 12 weeks:
- **Client drop-off fell from 34% to 7.8%** - **Average intake completion time dropped from 52 minutes to 11 minutes** - **Compliance rejections dropped from 23% to 2.5%** - **Monthly costs reduced from $1,600 to $349**
"We went from losing 1 in 3 clients to keeping nearly everyone who started intake," Chen said. "That's $340,000 in new annual revenue we weren't capturing before."
## Year-One Impact
By year-end, Coastal Injury Partners had grown from 5 to 7 attorneys, with Chen crediting the intake efficiency gains as enabling that hiring.